Refund & Return Policy

Last Updated: December 2025

We value your trust and strive to deliver high-quality jewellery products. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Returns

Due to the nature of jewellery products, returns are accepted only under specific conditions:

• The product is damaged or defective upon delivery
• The wrong product has been delivered
• The product is missing parts or components

Return requests must be raised within 7 days of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or personalized jewellery
• Products damaged due to misuse, wear and tear, or mishandling
• Items without original packaging, tags, or invoice
• Products bought during clearance or special sale (unless damaged)

3. Return Process

To initiate a return, please contact us with your order details and supporting images/videos (if applicable).

Once your request is approved, return instructions will be shared with you.

4. Product Condition for Returns

Returned products must:

• Be unused and unworn
• Be returned in original packaging with tags intact
• Include original invoice or proof of purchase

5. Refund Policy

After we receive and inspect the returned product:

• Approved refunds will be processed within 7–10 business days
• Refunds will be issued to the original payment method
• Shipping charges are non-refundable unless the error is from our side

6. Replacement Policy

In case of damaged or incorrect items, we may offer a replacement instead of a refund, subject to product availability.

7. Late or Missing Refunds

If you have not received your refund after the specified timeline:

• Please check with your bank or payment provider
• Contact us at our support email for further assistance

8. Cancellation Policy

Orders can be cancelled only before they are shipped. Once dispatched, cancellation requests will not be accepted.

9. Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

10. Contact Us

For any queries related to refunds or returns, please contact us at: